Shipping & Delivery Policy
Shipping & Delivery Policy

Delivery Charges  

Delivery charges are based on distance from our outlet in Oasis Village. Our standard delivery charge RM5 for the first 5km, you will be charged RM1 for every subsequent 1km. From time to time, we may run promotions and discounts and the system will reflect the different promotional and discounted delivery charges. For more promotions, please do follow us on Facebook.       


Deliveries by Delivery Partner 

Our orders go out week days, excluding public holidays, primarily with LaLaMove and other trusted third party delivery persons. At times other delivery services may be used if required to meet orders.  


When our delivery partners arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the order to arrive. If you have any special delivery instructions, please ensure that it is indicated in the remark column when placing your order. If our delivery partner made a reasonable effort to contact you in accordance with your delivery instructions but unable to, our delivery partner is instructed to leave your order at a suitable location and a picture of the dropped off meal will then be forwarded to you via whatsapp. Should you not be contactable, and your order is delivered, you may not be eligible for a refund.       



Delivery Hours 

Our delivery is available weekdays on Monday to Friday from lunch 12:00pm - 2:00pm and dinner 4:30pm - 6:30pm. We are closed on weekends and public holidays.      



Delivery Cost   

Our standard delivery charges are based on specific delivery zones within our coverage area.  From time to time, we may offer promotions and discounts on delivery fees that may affect the standard prices.

Our Meal Subscription packages are already inclusive of delivery.       



Delivery Types   

Our standard delivery drop off are mainly to the front gate (landed property) or the meal drop-off table at the lobby or security guard house at high-rise buildings. Delivery will not be sent up to the unit.


Door2Door service is for customers who live in a condo and request for meals to be delivered to their unit.


Our standard process for delivery will include no contact delivery and the rider taking a picture of the said delivered item at your location. Meal bags/tiffins will be placed at the allocated lobby/security table in a high rise building or a table/surface at your car porch area/gate. Any custom delivery will not be possible.



Receiving your Orders 

You shall receive your confirmed order once it has been processed and out for delivery, between lunch 12:00pm - 2:00pm and dinner 4:30pm - 6:30pm.      



Delivery Address   

We will only ship to addresses provided in the billing or delivery address provided during our purchase.    


Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to invalid or illegitimate delivery addresses. If your postcode is not available to be selected, we are unable to deliver to you.


We will not be liable in the event of an incorrect delivery address is provided. Should you place an order with an incorrect postcode, your order will be cancelled, and your order refunded as store credit. You can use this store credit for another address within our coverage area or self-collect from our outlet. No cash/credit/ewallet refunds will be made for incorrect/ inaccurate addresses or contact number that you have provided us to facilitate the delivery.


All re-delivery of products to you will be charged for an associated delivery charges which will be disclosed upon request for a second delivery attempt.      



Change in Delivery Address   

If you have any request for change of delivery address, please email us or send us a whatsapp request as soon as you can.   


Any changes to delivery address requested within 4 hours to the chosen delivery time slot will incur an additional delivery and processing fee which will be borne by the customer.         



Minimum Order 

There is no minimum order for delivery.



Delivery Coverage Areas   

Currently, we cover all areas of Petaling Jaya, Selangor, Malaysia as well as other post code areas as listed in our coverage areas      



Receiving or Pickup of Orders  

Even If the order is placed under your name, it can be received/picked up by a family member or representative on your behalf.       



Delayed Deliveries 

There may be changes/delays to your delivery, subject to weather conditions, order amount, rider availability and etc. You will be notified of the delay via email, WhatsApp or phonecall.      



Request for Drop off time   

We cannot guarantee an exact delivery time as deliveries are subject to weather conditions, order amount, rider availability and etc. If you require more information you can contact our customer service for estimated drop off time to your location